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Terms of Service

Last Updated: August 15, 2023

1. Introduction

Welcome to Svezhaya Manka. These Terms of Service ("Terms") govern your use of our website located at svezhaya-manka.com ("Site") and the travel services we provide. Please read these Terms carefully before using our Site and services.

By accessing or using our Site and services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Site or use our services.

2. Our Services

Svezhaya Manka provides travel services including guided tours, cultural experiences, adventure activities, and custom itineraries primarily focused on destinations in Canada.

While we strive to ensure the accuracy of information on our Site, we do not warrant that the descriptions, content, pricing, or other information is error-free, complete, reliable, current, or relevant to your individual circumstances.

3. Bookings and Payments

3.1 Booking Process

When you book a tour or service through our Site, you will be required to provide certain information, such as your name, contact details, and payment information. You agree to provide accurate, current, and complete information during the booking process.

3.2 Payment Terms

Full payment or a deposit (as specified for each tour) is required to confirm your booking. All payments are processed securely through our payment processor. Prices are in Canadian Dollars (CAD) unless otherwise specified.

3.3 Cancellations and Refunds

Our cancellation and refund policy is as follows:

  • Cancellations made 60 days or more before the tour start date: Full refund minus a 10% administrative fee
  • Cancellations made 30-59 days before the tour start date: 50% refund
  • Cancellations made less than 30 days before the tour start date: No refund

Special circumstances may be considered on a case-by-case basis.

4. User Responsibilities

As a user of our Site and services, you agree to:

  • Provide accurate and complete information when creating an account or booking a tour
  • Maintain the security of your account information
  • Not use the Site for any illegal or unauthorized purpose
  • Not violate any laws in your jurisdiction
  • Not interfere with or disrupt the integrity or performance of the Site or related services

5. Intellectual Property

The Site and its original content, features, and functionality are owned by Svezhaya Manka and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site without our prior written consent.

6. User Content

If you submit content to our Site (such as reviews, testimonials, or photos), you grant Svezhaya Manka a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content on our Site and in our marketing materials.

You represent and warrant that you own or have the necessary rights to the content you submit and that the content does not infringe on the intellectual property rights or privacy of any person or entity.

7. Limitation of Liability

In no event shall Svezhaya Manka, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the Site
  • Any conduct or content of any third party on the Site
  • Any content obtained from the Site
  • Unauthorized access, use, or alteration of your transmissions or content

8. Indemnification

You agree to defend, indemnify, and hold harmless Svezhaya Manka, its directors, employees, partners, agents, suppliers, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Site and services, your violation of these Terms, or your violation of any rights of another.

9. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice before any new terms take effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Site after those revisions become effective, you agree to be bound by the revised terms.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

11. Contact Us

If you have any questions about these Terms, please contact us at:

  • Email: [email protected]
  • Phone: (604) 555-7890
  • Address: 123 Adventure Avenue, Vancouver, BC V6B 1A9, Canada
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